Accessibility statement for MyCare Connect
This accessibility statement applies to the application https://connect.mycare.scot.
This application is run by Public Services Delivery Scotland (PSD Scotland). We want as many people as possible to be able to use this application. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the application using just a keyboard
- navigate most of the application using speech recognition software
- listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the application text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this application is
This application is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Feedback and contact information
We’re always looking to improve the accessibility of this application.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us on the following email address nes.accessibility@nhs.scot with details of the problem that you have encountered.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Applications and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this application’s accessibility
Public Services Delivery Scotland (PSD Scotland) is committed to making its application accessible, in accordance with the Public Sector Bodies (Applications and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The application has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This application is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we are doing to improve accessibility
We have recently completed a new round of testing and discovered accessibility issues which were fixed in July 2026.
This application is now WCAG 2.2 compliant.
Our plans for the 2026 to 2027 financial year are to look at upgrading as many of our other applications to WCAG 2.2 as possible.
Preparation of this accessibility statement
This statement was prepared on 20 July 2026. It was last reviewed on 20 July 2026.
This application was last tested in July 2026 against the WCAG 2.2 AA standard.
The test was carried out by a member of our application team. The most viewed pages were tested using a combination of automated testing tools, assistive technology and keyboard navigation.